Privacy Policy

At Label Hair, we deeply value the protection of your personal information. This policy explains what information we collect, how we use it, and the rights you have.

Last updated: 13 October 2025

What information do we collect?

  • Visitor (guest): without an account, we do not collect directly identifiable data, except what’s technically necessary (cookies, basic analytics).
  • Account: when you create an account, we ask for details such as your name and contact information to provide order history and customer support.
  • Orders: to process and deliver your order, we collect your name, address, email, phone number, and payment details.
  • Profile management: you can view or update your information through your account or by contacting our support team.

How do we use your information?

  • To provide our services: process orders, handle payments, arrange delivery, and offer support.
  • To respond to enquiries and assist with questions or issues.
  • To keep you informed (with consent or within a customer relationship) about news, offers, and updates.
  • For internal administration, security, fraud prevention, and continuous improvement of our website and products.

Marketing & communication

If you are a customer or have given consent, we may send you offers and updates via email, SMS, or other digital channels. You can unsubscribe at any time through the unsubscribe link in our emails. For postal or SMS marketing requests, contact us at support@labelhair.nl. Please allow a short processing time for your request.

Your rights (GDPR)

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Erase your data (“right to be forgotten”), where legally permitted.
  • Restrict or object to certain processing.
  • Withdraw consent for marketing (without affecting prior use).
  • Data portability, where applicable.

To exercise your rights, please email us at support@labelhair.nl.

Data retention

We only retain personal data for as long as necessary for the purposes described above, or as required by law (e.g., tax record obligations).

Sharing with third parties

We only share data with service providers that help us deliver our services (such as payment and shipping partners), and only when required. We have data processing agreements in place with these partners. We never sell your personal information.

Cookies & tracking

Our store (hosted by Shopify) uses cookies and similar technologies for essential functions, analytics, and (optional) marketing. You can manage your preferences via the cookie banner or your browser settings. See our separate Cookie Policy for more details.

Shopify hosting

Our website is hosted by Shopify. Your personal information may be securely stored and processed through Shopify. For details, please refer to Shopify’s Privacy Policy.

Security

We take appropriate technical and organisational measures to safeguard your information. However, no system is 100% secure. Please report any security issues or data breaches immediately via support@labelhair.nl.

International transfers

If your data is processed outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protection).

Children

Our services are not intended for children under 16 years of age. If you believe we have unintentionally collected information from a child, please contact us so we can delete it immediately.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If significant changes are made, we will notify you appropriately.

Contact

Label Hair
Van Heurnstraat 217
2274 NR Voorburg, The Netherlands
Email: support@labelhair.nl